Impact of Human Capital-Based Service Quality: A Comparative Study of Visit Levels Before and After HR Optimization
|
Keywords:
Service Quality, Human Capital, Visit Volume, Library, Comparative Study
AbstractThis research investigates the strategic impact of human resource capacity building on patron engagement through a comparative analytical framework. Employing a quantitative methodology with an action research design, the study evaluates the efficacy of managerial interventions at the Bintan Regency Library. The empirical analysis was conducted on visit statistics from 80 sample units, utilizing the Paired Sample T-Test to measure comparative outcomes post-intervention. The findings demonstrate a substantial increase in visit volumes, evidenced by a mean growth of 3.80 points, representing a 131.03% escalation. Statistical verification yielded a significance value of 0.000, confirming the acceptance of the alternative hypothesis. This study concludes that the optimization of human capital serves as a critical determinant in enhancing institutional performance and fostering a dynamic public literacy ecosystem.Downloads
Download data is not yet available.
ReferencesSahputra, R., Wahyudi, P., & Ghozali, J. (2023). Pengaruh Kesehatan dan Keselamatan Kerja, Lingkungan Kerja terhadap Tingkat Produktivitas Kerja Karyawan PT. KBU Bayung Lencir Kabupaten Musi Banyuasin. Jurnal Dialogika: Manajemen dan Administrasi, 4(2), 84–93. DOI: https://doi.org/10.31949/dialogika.v4i2.7893 . Ulu, Ö., Demirel, O., & Kaya, M. (2025). How Do Quality Culture and Human Capital Influence Innovation Capability in SMEs? Examining the Mediating Role of Knowledge Management Capability. Sosyoekonomi, 33(65), 137–152. DOI: https://doi.org/10.17233/sosyoekonomi.2025.03.07 . Jennifer, J., & Jayanagara, O. (2021). Pengaruh Intellectual Capital terhadap Nilai Perusahaan dengan Variabel Moderasi Strategi Bisnis Prospector. The Influence of Intellectual Capital on Firm Value with the Prospector’s Business Strategy as Moderating Variable. DeReMa (Development Research of Management): Jurnal Manajemen, 16(1), 1. DOI: https://doi.org/10.19166/derema.v16i1.2947 . Delery, J. E., & Roumpi, D. (2017, January 1). Strategic Human Resource Management, Human Capital and Competitive Advantage: is the Field Going in Circles?. Human Resource Management Journal. Blackwell Publishing Ltd. DOI: https://doi.org/10.1111/1748-8583.12137 . Hatch, N. W., & Dyer, J. H. (2004). Human Capital and Learning as a Source of Sustainable Competitive Advantage. Strategic Management Journal, 25(12), 1155–1178. DOI: https://doi.org/10.1002/smj.421 . Noventa, O. C. (2024). Transformasi Digital Perbankan: Implikasi Kualitas Layanan terhadap Loyalitas Pelanggan. Reviu Akuntansi, Manajemen, dan Bisnis, 4(2), 239–249. DOI: https://doi.org/10.35912/rambis.v4i2.4138 . Youndt, M. A., Snell, S. A., Dean, J. W., & Lepak, D. P. (1996). Human Resource Management, Manufacturing Strategy, and Firm Performance. Academy of Management Journal, 39(4), 836–866. DOI: https://doi.org/10.2307/256714 . Ployhart, R., & Moliterno, T. (2011). Emergence of the Human Capital Resource: A Multilevel Model. Academy of Management Review, 36(1), 127–150. DOI: https://doi.org/10.5465/amr.2009.0318 . Juwita, S. P., & Anggraini, F. (2007). Pengaruh Human Capital terhadap Business Performance Melalui Customer Capital. Jurnal Akuntansi dan Keuangan Indonesia, 4(2), 229–250. DOI: https://doi.org/10.21002/jaki.2007.12 . Firdausijah, R. T. (2022). Optimizing ASN Talent Development with Human Capital Management. Jurnal Multidisiplin Sahombu, 2(1), 48–54. DOI: https://doi.org/10.58471/jms.v2i1.2558 . Astutiningsih, S., Sutrisno, E., & Istania, R. (2024). Menuju Desa Wisata Bangkit: Implementasi Kebijakan Pemasaran dalam Pemberdayaan Desa Wisata (Studi Komparatif Pada Desa Wisata Candirejo dan Karangrejo Kabupaten Magelang). Journal of Public Policy and Applied Administration, 1–30. DOI: https://doi.org/10.32834/jplan.v6i2.794 . Ar Rahman, M. H., & Husni Rifqo, M. (2025). Implementasi Metode Scrum Agile dan Analisis Return on Investment (ROI) pada Sistem Informasi Perpustakaan. JSAI (Journal Scientific and Applied Informatics), 8(2), 306–310. DOI: https://doi.org/10.36085/jsai.v8i2.8187 . Supatmi, Pamungkasih, W., Pamungkasih, E., & Novita Kumalasari, D. (2024). Analisis Perbandingan Kepatuhan Kunjungan Pasien Hipertensi Tahun 2023 dan 2024 di Puskesmas Pundong Bantul. Jurnal Riset Daerah, 24(3), 150-163. DOI: https://doi.org/10.64730/jrdbantul.v24i3.121 . Simamora, R. H., Purba, J. M., Bukit, E. K., & Nurbaiti, N. (2019). Penguatan Peran Perawat dalam Pelaksanaan Asuhan Keperawatan Melalui Pelatihan Layanan Prima. JPPM (Jurnal Pengabdian dan Pemberdayaan Masyarakat), 3(1), 25. DOI: https://doi.org/10.30595/jppm.v3i1.2940 . Bontis, N., & Serenko, A. (2009). A Causal Model of Human Capital Antecedents and Consequents in the Financial Services Industry. Journal of Intellectual Capital, 10(1), 53–69. DOI: https://doi.org/10.1108/14691930910922897 . Sutrisna, A., & Arisman, A. (2021). Perbandingan: Kualitas Sumber Daya Manusia (SDM) Pariwisata Pra dan Masa Pandemi Covid-19 di Objek Wisata Pantai Pangandaran. Jurnal Ilmiah Universitas Batanghari Jambi, 21(3), 1213. DOI: https://doi.org/10.33087/jiubj.v21i3.1658 . Gunawan, H., Martanto Adji, B., & Setia Budi Idaman, M. (2023). Analisa Perbandingan Kinerja Pelayanan Transportasi Online Roda Empat terhadap Masyarakat Kota Padang. Jurnal Bangunan, Konstruksi & Desain, 1(3), 177–185. DOI: https://doi.org/10.25077/jbkd.1.3.177-185.2023 . Subramaniam, M., & Youndt, M. A. (2005). The Influence of Intellectual Capital on the Types of Innovative Capabilities. Academy of Management Journal. Academy of Management.DOI:https://doi.org/10.5465/AMJ.2005.17407911 . Rahmani, K., Kuntari, C. M. I. S., & Chrisantiana, T. G. (2024). Pengaruh Perilaku Phubbing terhadap Kompetensi Interpersonal Generasi Z Pengguna Media Sosial. Humanitas (Jurnal Psikologi), 8(2), 177–194. DOI: https://doi.org/10.28932/humanitas.v8i2.8818 . Marpaung, J. E. P., Suharjo, B., & Asnawi, Y. H. (2022). Pengaruh Kualitas Layanan Petugas Agen Brilink (PAB) Terhadap Loyalitas Agen Brilink. Jurnal Aplikasi Bisnis dan Manajemen. DOI: https://doi.org/10.17358/jabm.8.1.144 . Apriadi, E. A., Laras Ati, H. D., & Daud, R. F. (2025). Strategi Komunikasi Bisnis di Era Artificial Intelligence: Adaptasi, Otomatisasi, dan Human Touch. Journal Media Public Relations, 5(2), 160–169. DOI: https://doi.org/10.37090/nk72ha20 . Jao, R., Ng, S., Holly, A., & Edo, T. J. E. (2024). Komponen Intellectual Capital Sebagai Prediktor Nilai Perusahaan Melalui Reputasi. Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi, 4(2), 144–164. DOI: https://doi.org/10.56870/zs29r933 . |
Published
2026-05-30
Section
Articles
How to Cite
Deryane, I., Tiyasiningsih, E., & Arzakiyah, M. M. (2026). Impact of Human Capital-Based Service Quality: A Comparative Study of Visit Levels Before and After HR Optimization. Jurnal Informatika Ekonomi Bisnis, 8(2), 383-388. https://doi.org/10.37034/infeb.v8i2.1423
![]() This work is licensed under a Creative Commons Attribution 4.0 International License. |


















